Frequently Asked Questions

You can book through multiple ways:

• WhatsApp: Send a message to 0433 115 075
• Phone: Call 1300 927 287
• Email: info@zaraworldtravel.com.au
• Online booking form on our Contact page

For B2B trade partners, use our B2B Portal for direct booking.

Tour inclusions vary by product, but typically include:

• Transportation in air-conditioned vehicles
• Professional driver/guide
• Entry fees to attractions as listed
• Meals as specified (lunch, breakfast, etc.)
• Hotel pickup and drop-off (where specified)

Check individual tour pages for specific inclusions.

Yes! For tours in Sydney and surrounding areas, we offer complimentary pickup from most CBD hotels and accommodations. For regional tours, pickup is available from selected locations - contact us to confirm.

If you're staying outside pickup zones, we can arrange a central meeting point or private pickup for an additional fee.

Our standard cancellation policy:

• 48+ hours before: Full refund (minus processing fees)
• 24-48 hours before: 50% refund
• Less than 24 hours: No refund

For transfers and chauffeur services, 24 hours notice is required. Different terms may apply for special events and peak periods - check your booking confirmation for details.

Most of our tours are family-friendly! Children under 2 years travel free (on parent's lap). Child pricing (2-12 years) is available on most tours and typically includes transport and meals but may exclude entry to adult-priced attractions.

We also offer dedicated family tours like Sydney Kids Tour. Contact us for specific requirements.

We offer 24/7 airport transfer services to and from Sydney Airport (SYD), including:

• Standard sedans (1-3 passengers)
• SUVs (1-4 passengers)
• Vans (up to 11 passengers)
• Group transfers

See our Transfers page for pricing and booking.

Absolutely! We specialize in custom itineraries. Whether you want to modify an existing tour, combine multiple destinations, or create a completely new experience, we can help.

Contact us via WhatsApp or inquiry form with your requirements and we'll create a personalized quote.

Yes! We have a dedicated B2B portal for travel agents, tour operators, and corporate clients with:

• Up to 25% trade discounts
• Net pricing display
• Priority availability
• Dedicated account management

Visit our B2B Portal page to learn more and apply for trade pricing.

We accept:

• Credit/Debit cards (Visa, Mastercard, Amex)
• Bank transfer
• PayPal
• Cash (in person)

B2B partners may be eligible for invoiced accounts - contact us to apply.

While tours operate in most weather conditions, safety is our priority. In rare cases where we need to cancel:

• You'll be notified as early as possible
• Full refund or free date change offered
• Alternative arrangements where possible

Some attractions (like Scenic World) may close in severe weather - we'll always communicate any changes promptly.